► How the service operates
We operate an appointment system in order to ensure that the student is given the necessary time to deal with the student's problem. At the end of the student's appointment an agreement will be made on what has to be achieved by both the student and advisor, and a further appointment is arranged if necessary. Through the course of this meeting/meetings the student will make all decisions regarding their case and will be kept informed on any developments. In addition to one to one interviews, advice can be given via telephone, email or correspondence - please read the 'confidential' section for more information on this.
What you can expect from us
•To provide you with accurate and relevant advice, information and representation;
•To make you aware of all options open to you regarding your case;
•For us to refer you on to a third party (both within TVU and externally) if it is relevant and helpful to your situation;
•To have your query answered as fully as possible when first contact is made. If further research is required you will be informed of this and updated as soon as possible;
•To have discussed your issue within five days from initial contact, wherever practically possible.
What we expect from you
•Be honest with us and provide us with all relevant information regarding your case;
•Keep us up to date with any developments that occur;
•Fulfill any agreed courses of action as discussed with us;
•Keep any appointments made and be on time. If you can't then let us know as soon as possible so another appointment can be made;
•Respect our equal opportunities policy and treat us with equal respect.
